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We aim to ship all orders as quickly as possible and will often ship same day if placed before midday.
UK Customers: If you chose the next day delivery option, we use Royal Mail Special Delivery to get your order to you on time. Orders must be placed before midday.
European Customers: If you chose the Express delivery option, we use DHL International to get your order to you within 3-4 business days.
US & Canada / Australia & NZ customers: If you chose the Express delivery option, we use DHL International to get your order to you within 4-5 business days.
If you have opted to have your jewellery engraved, please allow 1-2 working days before we ship.
|Delivery||Order Before||Received by you…||Cost|
|Standard UK Delivery||2-4 working days||FREE|
|Next Day UK Delivery||2pm||Next Day before 1pm
(excl Sat, Sun & Bank Hols)
|Standard International delivery (Europe)||*7-10 working days||FREE|
|Standard International delivery (US Canada Australia & NZ)||*7-14 working days||FREE|
|Express International delivery (Orders up to £110)||*3-5 working days||£5|
|Express International delivery (Orders between £111 & £500)||*3-5 working days||£8|
|Express International delivery (Orders over £501)||*3-5 working days||£15|
|Express International delivery (Australia & NZ – Orders up to £500)||*3-5 working days||£13|
|Express International delivery (Australia & NZ – Orders over £501||*3-5 working days||£20|
*All delivery timescales for addresses outside the UK are approximate. Parcels may take longer depending on customs and the reliability of local postal services.
Please be aware that all deliveries need to be signed for, so do ensure there will be someone at the delivery address. We can only ship to the billing address.
If you change your mind, you can return your item within 30 days of receiving your order. Read our Returns Page for further information.
Standard Delivery: FREE
UK orders using the standard delivery option will be shipped within 2 working days and should arrive within 3-4 working days.
UK Next Day Delivery: £5
If this option is chosen, orders placed before 2pm, Monday to Thursday, will arrive next day. If next day falls on a Saturday, Sunday or Bank Holiday, the order will arrive the following working day.
Next day orders placed after 2pm, will arrive in two working days.
Europe Standard: FREE
We can receive orders from customers of the following European Countries:
Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Iceland, Ireland, Italy, Luxemburg, Monaco, Montenegro, Netherlands, Norway, Portugal, Spain (including the Canary & Balearic Islands), Sweden & Switzerland.
Orders received via standard delivery will be shipped within 2 working days and should arrive within 7-10 working days.
US Canada & Australia Standard: FREE
We can receive orders from customers based in the United States, Canada, Australia and New Zealand.
Depending on the value of the product purchased and / or where the shipping address in the US / Canada or Australia is located, we may have to re-adjust the shipping costs for insurance purposes.
Orders received via standard delivery will be shipped within 2 working days and should arrive within 7-14 working days.
Express International Shipping
All non-UK customers can choose the express shipping option available at the check out. Your parcel will be sent using DHL international and will reach most places in the US, Canada, Australia and NZ within 3 to 4 working days. Express delivery to European countries usually take 2-3 working days.
Shopping Safely & Fraud
At Chains of Gold we take fraud seriously and do all we can to prevent fraudulent transactions. Our checks are rigorous, essential and are completed as standard for every transaction in order to protect both your security and that of our business. If an order does not pass our security checks we will contact the card holder to confirm that the order is valid.
Packaged to Perfection
We are very proud of our packaging and believe that every item should be packaged to perfection. After all, whether it’s a treat for yourself or for someone else, who doesn’t love opening a beautiful, hand-tied box to reveal a wonderful gift?
We always offer a picture of our packaging on our product page so you know what to expect. Please don’t hesitate to contact our customer services team should you require any further assistance.