Your Frequently Asked Questions

General Questions

We accept most major credit and debit cards and all payments are processed completely securely via our website.

You can also pay us via PayPal, though note we will only ship if your address is verified/confirmed in PayPal. Orders to non-verified addresses may be cancelled.

You can also pay us by cheque and bank transfer. We recommend bank transfer for customers outside of the UK (who may trigger credit card fraud filters), and anyone who wishes to deliver to an address other than their credit card billing address.

UK Standard Delivery for all orders is free and typically arrives in 2-4 days

UK Guaranteed Next Day Delivery is £5 (orders need to be placed Monday to Thursday before midday)

Free Standard International Delivery orders to Europe typically arrives in 7-10 working days. Express European delivery takes 3-4 working days.

Free Standard International Delivery orders to US Canada Australia and NZ typically arrives in 7-14 working days. Express delivery takes 4-5 working days.

Orders are sent via Royal Mail or DHL and will require a signature.

For more information on delivery, click here.

Yes, we offer FREE standard delivery to EU countries. For more information on delivery, click here.

Yes, we offer FREE standard delivery to the US and Canada. For more information on delivery, click here.

If the order hasn’t shipped: no problem, please email us to let us know and we’ll get it cancelled and a full refund issued. Don’t forget to include your order number, name and address.

If the order has shipped: You have up to 14 days after receiving your item(s) to return for a full refund. Please use the free returns label provided in your parcel and obtain proof of posting. Please ensure items are returned to us in the condition they were received.

Our sincere apologies. We do a good job inspecting and packing our items, but sometimes problems occur.

If you receive any faulty goods please email us and we’ll get things sorted promptly. Don’t forget to include your name, address and order number in the email.

For more information on our returns policy, click here.

Jewellery Questions

Because computer monitors vary in size, it is impossible to show an actual size image on the Internet. We do however provide meticulous measurements and endeavour to show each piece worn by a model.

January – Garnet
February – Amethyst
March – Aquamarine
April – Diamond
May – Emerald
June – Pearl & Moonstone
July – Ruby
August – Peridot
September – Sapphire
October – Opal & Tourmaline
November -Topaz & Citrine
December – Turquoise

Our jewellery is of great quality and craftsmanship, being suited for every day wear. However, we do recommend you to refrain from taking your jewellery to swimming pools as gold reacts with chlorine.

It is also recommended that you remove your jewellery when practising sports or doing housework and keep it away from water, creams, lotions, potions and chemicals in general.

For more information, visit our caring for your gold jewellery page.

Almost all of the jewellery stocked by Chains of Gold is fine gold and solid sterling silver. Where an item is plated (very unlikely), we will make this very clear in the description.

Account Questions

Once registered you will be able to:

Track the progress of your orders
View your order history
Update your address details

We don’t keep a record of your payment details.

To view your Order History log on to ‘My Account’. If you have not registered an account with us, you can do so here.

If you forget your password, simply click on the ‘Forgotten Password’ button on the log in screen within ‘My Account’, and you will receive an email re-setting your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password which will be more memorable to you. If you are having problems logging on then please contact us on info@chainsofgold.co.uk.