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** We are having a short break for Easter and will reopen on Tuesday 23rd April. All emails and voicemails will be replied to then, and all orders will be dispatched on that date too. Thank you for your patience. **
Next Day Delivery for UK Customers: If you chose the next day delivery option, we use Royal Mail Special Delivery to get your order to you on time. Orders must be placed before 2pm, Monday to Thursday. If purchasing on a Friday, note that we cannot guarantee Royal Mail will deliver until the Monday.
Worldwide customers enjoy FREE EXPRESS DELIVERY via DHL international.
European Customers: Express delivery means your order will arrive within 1-3 business days.
US & Canada Customers: Express delivery will get your order to you within 2-4 business days.
Australia & NZ Customers: Express delivery will get your order to you within 3-5 business days.
|Delivery||Order Before||Received by you…||Cost|
|Standard UK Delivery||2-3 working days||FREE|
|Next Day UK Delivery||2pm||Next Day before 1pm
(excl Sat, Sun & Bank Hols)
|Express International delivery Europe, USA & Canada||*2-4 working days||FREE|
|Express International delivery to Australia & NZ||*3-5 working days||FREE|
*All delivery timescales for addresses outside the UK are approximate. Parcels may take longer depending on customs and the reliability of local postal services.
Please be aware that all deliveries need to be signed for, so do ensure there will be someone at the delivery address. We can only ship to the billing address.
If you change your mind, you can return your item within 30 days of receiving your order. Read our Returns Page for further information.
Standard Delivery: FREE
UK orders using the standard delivery option will be shipped within 2 working days via First Class Post. This often but not always arrives the following day after shipping. Officially, Royal Mail say allow up to 3 days for delivery.
UK Next Day Delivery: £5
If this option is chosen, orders placed before 2pm, Monday to Thursday, will arrive next day. If next day falls on a Saturday, Sunday or Bank Holiday, the order will arrive the following working day.
Next day orders placed after 2pm, will arrive in two working days.
Europe Express Delivery is FREE
We can receive orders from customers of the following European Countries:
Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Iceland, Ireland, Italy, Latvia, Luxemburg, Monaco, Montenegro, Netherlands, Norway, Portugal, Spain, (including the Canary & Balearic Islands), Sweden & Switzerland.
Orders received will be shipped within 2 working days and should arrive within 2-4 working days.
US Canada & Australia Express Delivery is FREE
We can receive orders from customers based in the United States, Canada, Australia and New Zealand.
Depending on the value of the product purchased and / or where the shipping address in the US / Canada or Australia is located, we may have to re-adjust the shipping costs for insurance purposes.
Orders received will be shipped within 2 working days and should arrive within 3-5 working days.
Shopping Safely & Fraud
At Chains of Gold we take fraud seriously and do all we can to prevent fraudulent transactions. Our checks are rigorous, essential and are completed as standard for every transaction in order to protect both your security and that of our business. If an order does not pass our security checks we will contact the card holder to confirm that the order is valid.
Packaged to Perfection
We are very proud of our packaging and believe that every item should be packaged to perfection. After all, whether it’s a treat for yourself or for someone else, who doesn’t love opening a beautiful, hand-tied box to reveal a wonderful gift?
We always offer a picture of our packaging on our product page so you know what to expect. Please don’t hesitate to contact our customer services team should you require any further assistance.